Sawaya Solutions

All systems operational

Your IT department, without hiring one.

I direct and run IT for companies in Lebanon and abroad, from the network in your office to the AI agents, automated workflows and dashboards your team uses every day.

Chat on WhatsApp Email Elie See the work
sawaya ~ operations
Directionroadmap and budgetOK
NetworkVPN, failover upOK
Securityfirewall, WAF, scansOK
Backupsrestore testedOK
POS and ERPday closed cleanlyCOUNT FRI
AI agentsanswering, approvals onLIVE

uptime, last 30 days

SAPDynamics NAVBusiness CentralOdooSQL ServerOraclePostgreSQLMySQLPower BIn8nMikroTikUniFiCiscoVMware ESXiHyper-VVeeamLinuxWindows ServerWhatsApp APITelegramModSecurityClamAVLLM agents

100+

companies served

24/7

monitoring and alerts

3

regions: Lebanon, Middle East, Europe

1

accountable partner for all of it

Everything your company runs on

One accountable partner across every layer, so nothing falls between the network guy, the software company, the security firm and the accountant.

IT direction

The decisions, before the work.

  • Fractional IT directorRoadmap, budget and priorities, reviewed with management every month.
  • Management consultancyProcesses, roles and tools that fit how your business really works.
  • Vendors and projectsQuotes compared, contracts checked, suppliers held to what they promised.
  • MigrationsServers, websites, email and ERP moved to new systems without losing data or a working day.

Infrastructure

The things that must never stop.

  • NetworksOffices, branches, VPNs and dual internet lines on MikroTik, UniFi and Cisco, with automatic config backups.
  • Cloud, on-premise or hybridYour systems in the cloud, on your own servers, or both. Your data stays where you want it.
  • Servers and virtualizationWindows and Linux servers on VMware ESXi or Hyper-V, sized for what you run, monitored and patched.
  • Backup and recoveryVeeam with offsite copies, and restores we actually test.
  • Email and hostingMail that reaches the inbox, with SPF, DKIM and DMARC set right, and websites on fast, hardened hosting.

Cyber security

Keeping attackers out, and getting them out.

  • Incident responseHacked server or website? Evidence kept, malware and backdoors removed, the way in closed.
  • Firewalls and WAFServer and network firewalls, a web application firewall in front of your sites, brute-force blocking.
  • Malware and antivirusReal-time scanning of websites and mail, with alerts when something new appears.
  • Email securityLeaked-password protection, sending limits per mailbox and spam relays shut down.
  • Ransomware resilienceBackups attackers cannot reach, tested restores and a written recovery plan.
  • Security auditsExposed ports, weak settings, old software and admin access reviewed, with a fix list in plain words.

Business systems

Where the money is counted.

  • POS systemsRestaurant and retail POS setup, support and integrations, plus waiter apps on phones.
  • Inventory and stockStock levels, purchases, recipes, waste and stock counts that match what the POS sold.
  • ERP and accountingSAP, Dynamics NAV, Business Central, Odoo and any database-driven system, with sales and stock flowing into your accounting without retyping.
  • Warehouse and operations appsWarehouse, waiter and operations apps built around your workflow.
  • Web developmentCompany websites, portals and online menus that load fast on a phone.

Data and analytics

Turning your numbers into decisions.

  • Data analysisWhat sells, what loses money, which hours and branches perform, explained in plain words.
  • Dashboards and KPIsSales, stock, margins and staff in Power BI or a custom dashboard, refreshed automatically.
  • Sales reportingDaily, weekly and monthly reports by item, category, staff and hour, on a dashboard or straight to WhatsApp.
  • Data cleaning and connectingSAP, Oracle, SQL Server, MySQL, PostgreSQL and Excel joined into one reliable source.
  • ForecastingExpected sales, stock needs and busy hours, so you plan staff and orders ahead.

AI and automation

Work that runs on its own.

  • AI agentsAssistants that answer customers, draft reports and handle routine work, with your approval where it matters.
  • Workflow automationWhatsApp and Telegram reports, n8n workflows, webhooks and connected systems.
  • Support and monitoringRemote support, 24/7 monitoring and alerts, and one number to call when something breaks.

AI agents, AI automation and smart workflows

AI that does real work inside your business, connected to your own systems and kept under your control.

Customer AI agents

Answer questions on WhatsApp and your website day and night, take bookings and orders, and hand over to your team when needed.

Back-office AI agents

Read invoices and emails, draft reports and replies, check stock and flag what needs a decision.

Workflow automation

n8n workflows, webhooks and APIs that move data between your POS, ERP, email, WhatsApp and Telegram, with no copy and paste.

Knowledge assistants

An assistant trained on your own documents, menus, price lists and procedures, so staff get the right answer in seconds.

AI on top of your data

Ask your sales and stock data questions in plain words and get the chart, the number and what changed.

Safe by design

Approval steps before anything costly, spending limits, audit logs and an off switch. You stay in charge.

agent ~ front deskrunning
  1. › WhatsApp: "Table for 6 on Friday at 9?"
  2. ✓ Checked bookings: 21:00 is free
  3. ✓ Replied, table held, staff notified
  4. › Email: supplier invoice received
  5. ✓ Read 14 lines, matched to the purchase order
  6. ‖ Waiting for your approval before payment
  7. › 06:00 daily report sent to the owners

Built and running

A few products I designed and built, running today. Small samples only.

// energy platform

SEP, Sawaya Energy Platform

Smart energy management for homes and businesses that run on the grid, a generator, solar panels and batteries. SEP watches every source live and picks the cheapest safe plan for the hours ahead.

  • Live power flow and battery forecast
  • Automatic control with safety checks on every switch
  • Reports on what you paid and what it saved
SEP energy dashboard: live power flow between solar, generator, grid, battery and home, with the battery forecast

// restaurant operations

Savoia Ops on top of the POS

A web dashboard connected to the restaurant's POS: today's sales as they happen, the month against last year, and controls on voids, discounts and stock.

  • Synced from the POS every minute, read only
  • Voids, discounts and refunds checked automatically
  • Stock, recipes and kitchen usage in one place
Savoia Ops restaurant dashboard: today's sales and this month compared with last year

// sales data analytics

Sales insight that plans the week

Daily sales against the same day last year, and the busy hours of every weekday, so staffing and stock follow the real pattern. The daily summary also lands on WhatsApp and Telegram each morning.

  • Busiest hours by weekday
  • Weekend and weekday trends side by side
  • Automated daily reports to the owners' phones
Daily sales chart comparing each day with the same weekday last year
Busy hours heatmap: average sales per hour for each weekday

// guest experience

Smart QR menu

The table QR opens a fast mobile menu in the restaurant's style, with tonight's events, prices kept in sync and one-tap WhatsApp, reviews, directions and booking.

  • Ask the menu in English, Arabic or Franco: “meat, no onions” finds the right dishes
  • Menu and events managed from one dashboard
  • Guests save the restaurant on WhatsApp in one tap
  • Visits and feedback measured against real sales
Smart QR menu: tonight's event first in the carousel, the Ask the menu box, and the menu tabs
Smart QR menu: appetizers with descriptions and prices

// ERP

Warehouse management

Warehouse system for a distributor, connected to Dynamics NAV, with the slow screens made fast again.

// BI

Power BI sales dashboards

Sales and user activity for an international trading group, refreshed from their own systems.

// hosting

Hosting, email and security

Websites and mail on hardened servers with antivirus, firewall and daily checks.

What we are building next

Products in development, built on what already runs for our clients.

IN DEVELOPMENT

Restaurant growth suite

The smart QR menu, events, WhatsApp customer growth and sales insight as one product for any restaurant, plugged into the POS it already uses.

IN DEVELOPMENT

SEP for installers

The energy platform with your own brand for solar and battery installers, so every client gets a live dashboard and smart control.

IN DEVELOPMENT

AI business assistant

Ask your POS, stock and accounting questions on WhatsApp and get the answer, the chart and what to do next.

How we start

Same steps for a ten-person office or a group with branches.

  1. Look

    A short visit or call to see what you have, what keeps breaking and what it costs you.

  2. Plan

    A written plan with priorities and prices, in plain language. You decide what goes first.

  3. Build

    Changes made with a backup and a way back, and documented so nothing depends on memory.

  4. Run

    Monitoring, monthly reviews and one number to call when something is wrong.

Questions people ask

What can an AI agent do for my business?

An AI agent can answer customers on WhatsApp or your website, look up orders and stock, draft reports and emails, and hand over to a person when it is not sure. Anything that moves money or changes records waits for your approval.

What is workflow automation?

Workflow automation connects the tools you already use, such as your POS, ERP, email, WhatsApp and spreadsheets, so data moves on its own. A daily sales report that someone builds by hand can arrive on your phone every morning instead.

Can you clean a hacked website or server?

Yes. We keep the evidence, remove the malware and hidden backdoors, find how the attacker got in and close it, then add firewall rules, scanning and alerts so it does not happen again.

Do you work with businesses outside Lebanon?

Yes. Sawaya Solutions is based in Beirut and works with companies in Lebanon, the Middle East and Europe, on site or remotely.

Can you connect AI to our existing POS or ERP?

Yes. We connect read-only first, so your POS or ERP keeps working exactly as before, then add dashboards, reports and AI agents on top of the data.

› ready when you are

Tell me what's slowing you down.

A network that drops, a POS that won't close the day, a report you build by hand every week. Message me and I'll reply the same day.

Chat on WhatsApp elie@sawaya.me